CSG Help Center

For answers to frequently asked questions about CSG membership, submissions, grading and more, scroll below. To contact CSG Customer Service, click here.

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CSG Registry

What is the CSG Registry?

The CSG Registry is a free online platform where collectors can register and display their CSG-certified sports cards. The CSG Registry helps you to organize your collection and interact with other collectors.

What is a certification number?

The CSG certification number is found on the label above the barcode on your CSG-graded sports card.

What are competitive sets?

Competitive sets are created based on collectors’ interests and collecting goals. Registry sets have defined slots that provide an online display case for your sports cards. Each card is assigned a score based on the grade of the card, which is calculated from an algorithm created by CSG.

Competitive sets are a great way to compare your sets to others and view other collectors’ interests, which may inspire your collecting goals and create new interests.

What sports cards are eligible for the CSG Registry?

All CSG-certified sports cards are eligible for the CSG Registry. There may not be competitive sets for every card, however. If you don't see a competitive set for your card, request a new set from the CSG Registry. Be sure that you logged in to the CSG website (CSGcards.com), and select CSG Registry.

  1. Select the Sports category and then the type of set.
  2. Click on Request a new set type here.
  3. Enter the Sport, the Set Type and any relevant certification numbers.

The CSG Registry administrators will receive an automated message to review your request.

How are CSG Registry scores calculated?

The CSG Registry assigns a score to each card based on the certified grade and an algorithm created by CSG.

How are competitive sets ranked?

A set’s rank is based on the total of the individual scores of all the cards registered to it. A scoring algorithm developed by CSG helps make the sets competitive for everyone.

What does a CSG Registry score mean in a competitive set?

Competitive set scores allow sets to be compared within the same category or in the CSG Registry overall. A CSG Registry score is not intended to be used as a basis for determining market value, and CSG Registry scores may be changed from time to time.

What happens when there is a tie in competitive sets?

Competitive sets are first ranked according to the set’s score. If two or more sets have the same score, competitive sets will break the tie by ranking the sets based on the percentage of cards with images.

To summarize, ranking is achieved by considering the following in order: (1) Set score; (2) Percentage of cards with images.

If all the above items are equal between sets, then sets will be sorted by the date the rank was achieved (first to achieve will appear higher), but they will have the same rank numbers beside their set.

What is "Autobuild Set" and how does it work?

Autobuild Set makes it easier than ever to build the best set, improve your ranking and compete for CSG Registry awards. If you're new to the CSG Registry, it's the fastest way to get the cards you've added into a set. If you already have a CSG Registry set, Autobuild Set helps to make sure it’s receiving as many points as possible.
 
How it works
  1. Create a set, or go to an existing set, and click the yellow “Autobuild Set” button.
  2. Each slot is filled with your highest-scoring available card for that slot.
  3. Lower-scoring cards are removed from each slot, if applicable. Removed cards can still be found in your card inventory when Autobuild Set is complete.
Note: If no opportunities to improve your set score are found, the set will not be updated.
 
Other details
  1. Cards can only compete once per set type. If a card is already saved in a different set of the same set type, Autobuild Set will ignore it.
  2. Certain set types may have multiple slots that can accept the same card. In this case, Autobuild Set will add the card to the first slot where it will receive the highest score, but only if adding the card will increase the total set score.
  3. In rare cases, Autobuild Set may not be able to add a card that belongs in the set due to an error. If you believe your card should have been added, please contact the CSG Registry at [email protected] or (+1) 888 CSG 4723.

How long will it take for my card to appear in my set?

CSG certification numbers will appear automatically and immediately once you add them to your set except for rare cases where an error occurs. If there is an error, the system will send an error message to an administrator, who will research and resolve the error.

Can ungraded cards or cards from other services be added to the CSG Registry?

The CSG Registry accepts only CSG-certified cards with a grade for competitive sets. Ungraded cards, cards rejected for grading or certified by other third-party grading services are not eligible for the CSG Registry.

Can I add a CSG-certified card to more than one set?

Yes. You may add your CSG-certified card to more than one set; however, it cannot be added a set of the same set type. For example, you may add your Mickey Mantle card to both a Team Set and a Player Set because they are different set types.

What happens if I register a card that is already registered to another member?

When a card entered in the CSG Registry is already registered to another member, an email is automatically sent to the member who originally registered the card to request that they release it from their set. The entry remains pending until the original member either confirms or denies the release. If the original member does not respond within three days, the card will automatically be registered to the new member and an email will be sent to both parties confirming the transfer.

Where do I request new CSG Registry competitive sets?

All NEW set requests need to be made from the CSG Registry. Follow the directions below to request a new set. Please be sure that you logged in to the CSG website (CSGcards.com), and select CSG Registry.

  1. Select the Sports category and then the type of set.
  2. Click on Request a new set type here.
  3. Enter the Sport, the Set Type and any relevant certification numbers.

The CSG Registry administrators will receive an automated message to review your request.

Where do I request a new slot in an existing CSG Registry set?

All NEW slot requests will need to be made from the CSG Registry. Follow the directions below to request a new slot. Please be sure you are logged in to the CSG website (CSGcards.com) and select CSG Registry.

  1. If you have not created a set, please create a set for the slot you would like to request. (Do not use the + at the top of the page.)
  2. Click on Request a new slot.
  3. Enter the slot name/label description and certification number and submit.

The CSG Registry administrators will receive an automated message to review your slot request.

Who do I contact if I have a CSG Registry question?

You may call (+1) 888 CSG 4723 and ask for the CSG Registry department, or you may email [email protected].

Still not finding an answer? Contact CSG Customer Service at 1-888-CSG-GRADE, 1-941-361-1950 or [email protected].

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