CSG Help Center

For answers to frequently asked questions about CSG membership, submissions, grading and more, scroll below. To contact CSG Customer Service, click here.

Help Topics

CSG Website

General Submission FAQs

Why do I need to list my cards’ value on the submission form?

CSG needs a declared value to insure cards while they are at our facility. A card’s value also determines the CSG grading tier. Since CSG guarantees the authenticity and grade of cards that it certifies, it charges a higher fee for more valuable cards.

How do I figure out the value of my cards?

Good resources for determining the value of your cards are completed eBay auctions and the posted prices of large sports card dealers. CSG does not assign values to any cards.

When will my payment be processed by CSG?

CSG processes credit card payments at the time a submission is received.

Please note that this only applies to credit card payments. If paying by check, please send your check with your submissions to ensure efficient processing.

How are turnaround times calculated?

Turnaround times reflect the average length of time that we think it will take to complete a submission received today under a given grading tier or service. Turnaround times for individual submissions can vary based on a variety of factors including whether the submission form was completed properly, the submission was packaged correctly, the collectibles require additional research and other reasons.

We strive to provide the most up-to-date turnaround time estimates on our website. For current turnaround times, please visit CSGcards.com/Services.

Can I cancel or change my order after my submission has been delivered to CSG?

Once your submission is in transit to CSG, your order cannot be cancelled or changed. CSG has already started working on your submission to perform your requested services. No refunds can be given after a submission has been delivered.

Please note that turnaround times are only estimates and are not guaranteed. For current services and fees as well as turnaround times, click here.

Can I check the grade of my submission before I get it back?

The CSG website offers a free Submission Tracking resource that enables you to check the status of your submission as it makes its way through the certification process. The Submission Tracking tool is the quickest and easiest way to see that your submission has been received, whether it has been graded and when it is on its way back to you. Grades and card details are available to view online when a submission's status is "Shipped."

Customer Service representatives do not provide the grades of submissions over the phone or via email.

To access Submission Tracking, simply log in to your account by clicking "Sign In" at the upper right of the CSG website and then clicking on "My Submissions" under your profile symbol.

What is a CSG Group Submitter?

Instead of submitting cards directly to CSG, some collectors prefer to join a group submission. Group submissions are conducted by CSG Authorized Dealers who are also approved as CSG Group Submitters. These approved CSG Group Submitters aggregate cards from multiple submitters into one submission.

Only approved CSG Group Submitters may send group submissions. CSG Authorized Dealers who are approved as CSG Group Submitters have been vetted by CSG and have been trained in how to properly organize and package cards for submission to CSG.

Can I drop off cards at your office?

CSG accepts submissions from CSG Collector members through the mail or at select shows only. CSG Collector members are not able to drop off cards at our office. CSG Authorized Dealers may drop off their cards at our office if they make an appointment. To schedule an appointment, contact CSG Customer Service at [email protected] or 1-888-CSG-4723.


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