CSG Help Center

Domestic and international FedEx shipping fees are calculated according to the fee schedule here. Please note that additional charges may apply for extended or remote service areas, heavier packages, added items, return mint packaging, etc.

Submissions to CSG and CGC Trading Cards can be sent in the same shipping box as long as the submissions are packaged separately within the box and each submission is accompanied by a completed packing slip. CSG submissions must be accompanied by a completed CSG packing slip, and CGC Trading Cards submissions must be accompanied by a completed CGC Trading Cards packing slip.

CSG and CGC Trading Cards submissions cannot be returned to submitters in the same package, however, because the companies have separate grading processes and teams.

Please note that submissions of other collectibles, such as comics, coins and paper money, cannot be shipped together in the same package. In addition, shipping trading and sports cards together in the same package may result in a longer turnaround time.

Shipments to US addresses are shipped by CSG via FedEx by default and insured up to $100,000 per package procured by CSG. See the Domestic FedEx Registered Mail Shipping / Insurance Fee Matrix.

If you have private insurance, or if you would like to ship with a carrier other than FedEx, please contact CSG Customer Service at [email protected] or 888-CSG-4723 before submitting so that we can place this information on file. We must have this information on file prior to receiving your submission.

In the rare event that a return shipment cannot be located, please contact NGC Customer Service at [email protected] or 888-CSG-4723. To make a claim, FedEx will require your tracking/PRO number and completion of the online claim form. Then follow the rest of the easy 5-step process.

Note: Additional charges may apply for extended or remote service areas, heavier packages, added items, etc. Please contact Customer Service if you are shipping collectibles valued over $100,000 per package to a US address.

Shipments to international addresses are shipped by CSG via FedEx by default and insured up to $50,000 per package procured by CSG. See the Domestic FedEx Registered Mail Shipping / Insurance Fee Matrix.

If you have private insurance, please contact CSG Customer Service at [email protected] or 888-CSG-4723 before submitting so that we can place this information on file. We must have this information on file prior to receiving your submission.

Note: Additional charges may apply for extended or remote service areas, heavier packages, added items, etc. Please contact Customer Service if you are shipping collectibles valued over $50,000 per package.

Any damaged, unsealed or poorly sealed packages will be rejected and returned by the shipper. Please securely seal packages with reinforced shipping tape to prevent tampering en route.

The following times are estimates based on CSG's experiences with these carriers and services.

For shipments to a US address:

• FedEx: Overnight, 2 business days or 3 business days (based on selection)
• USPS Registered Mail: 5-7 business days
• USPS Express Mail: Overnight
• UPS: Overnight, 2 business days or 3 business days (based on selection)

For shipments to international addresses:

Note: Times do not include the customs clearance process, which may vary by country.

• FedEx: 3-5 business days
• USPS Registered Mail: 7-14 business days
• USPS Express Mail: 5-7 business days
• UPS: 3-7 business days