CSG Submissions Update
Posted on 4/28/2021
When planning to update our services and fees, CSG decided to give submitters a full week to complete online orders under the previous rates, and then another 30 days for submissions to be delivered to our facility. Our objective was to provide sufficient advance notice of the fee changes before they went into effect.
The vast majority of CSG members were able to successfully complete their online submissions, but many reported that the process was too slow, and there were too many errors. We are very sorry for any inconvenience that this has caused. We were prepared for a significant surge in volumes — and we had programming staff constantly monitoring the form for any outages — but the online submission form still became slow under the stress of unprecedented demand.
Although we will not be extending the time for members to submit under the old rates, CSG members who completed their online submissions prior to April 28, 2021, will now have until June 28, 2021 for their submissions to be delivered to our facility and still qualify for the old rates. In other words, if your online submission form was completed on April 27, it will still qualify for the old rates as long as the package is delivered to CSG by June 28.
This extension will allow our staff to send shipping kits to everyone who needs them as well as send packing slips to those members who did not receive them.
CSG holds itself to the highest standards and strives to provide the best possible services to our members and the hobby. We regret that our online submission form fell short of those standards over the last couple of days. We will continue to invest time, energy and resources to improve our services and the customer experience.
The recent surge in the popularity of collecting has created numerous available positions within CSG and its affiliate companies. If you or someone you know is interested in a career in this fast-growing market, please consider applying at collectiblesgroup.com/careers. If you are hired and start by June 30, 2021, you may be eligible for a $2,500 sign-on bonus (ask for details).