CSG Eliminates Submission Backlog and Cuts Turnaround Times

Posted on 3/7/2022

All of CSG’s turnaround times have improved significantly due to a concerted effort to increase capacity and streamline workflow.

Certified Sports Guaranty® (CSG®) is excited to announce that it has virtually eliminated its submission backlog and, as a result, turnaround times are back to the original goal of two months or faster. As of March 7, 2022, the turnaround time for Bulk submissions is 45 days, while Economy is now at 25 days, Standard is at 15 days, Express is at 7 days and the WalkThrough tiers are at 3 days. See current turnaround times here.

CSG experienced an extraordinary surge in submissions shortly after it launched in February 2021. To meet the incredible demand for its services, CSG made a concerted, monthslong effort to increase capacity and streamline workflow, while constantly adhering to its high standards.

In just its first year, CSG was able to scale to grade and ship more than 700,000 sports cards. Today, it ranks among the top third-party sports card grading services by grading capacity.

Now that CSG’s turnaround times are significantly faster, the temporary allowance for payments to be made at the grading stage rather than at receiving is being discontinued. Payments for submissions delivered on March 15, 2022, or later will be due at the time the submission is received, which will create further efficiency by ensuring that there are no payment issues that would delay shipping completed submissions back to customers.

CSG continues to invest in the efficiency and quality of its card grading. In addition to hiring, training and an expanded workspace, CSG has been developing and acquiring advanced authentication and grading technology, such as proprietary AI software.

CSG is also investing in the hobby and the customer experience, including industry-leading digital tools. Its online submission form was recently upgraded to be more intuitive as well as optimized for mobile devices, and the CSG Population Report and CSG Registry launched recently.

“We are thrilled to have caught up on submissions and to be able to offer significantly faster turnaround times,” says Steven R. Eichenbaum, CEO of the Certified Collectibles Group, of which CSG is a part. “I appreciate our customers’ patience, support and trust as we worked diligently to expand and enhance our services.”

Please note that turnaround times reflect the estimated number of working days to complete a submission delivered to CSG today. Turnaround times are estimates only and are not guaranteed.


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